Where do you ship your items from? All Satinera pieces are dispatched from our studio in Tangerang, Indonesia. We take pride in shipping worldwide so satin lovers everywhere can enjoy our creations.
Can you ship to my country? Yes. We deliver globally, and if your country is not listed at checkout, please reach out to us at satinera23@gmail.com. We’ll do our best to make sure you can receive Satinera wherever you are.
How long does shipping take? Orders are typically processed within 2–3 business days. Shipping times vary by destination: Asia: 3–7 business days, US/Europe: 5–10 business days, Rest of World: 7–15 business days. Please note that during peak periods, deliveries may take slightly longer.
Do you offer expedited shipping? Yes. If you need your order by a specific date, contact us at satinera23@gmail.com and we will arrange the best option for you.
How should I care for my satin products? For best results, we recommend gentle hand washing or machine washing on delicate with cold water. Avoid harsh detergents and bleach. Air dry to preserve the fabric’s softness and sheen.
Are Satinera pillowcases good for curly or textured hair? Absolutely. Satin helps reduce friction while you sleep, which means fewer tangles, less breakage, and smoother curls in the morning. It’s especially loved by curly and textured hair communities.
Do your bonnets help reduce frizz? Yes. Satin bonnets protect hair from friction and moisture loss overnight, helping to keep hair smooth, frizz-free, and hydrated.
Will Satinera products help with skin creases or wrinkles? Satin is naturally gentle on skin. By reducing tugging and friction, our pillowcases and sleep accessories help minimize overnight creasing and support healthier-looking skin.
Do you offer gift wrapping? Yes. All Satinera pieces are packaged with care and arrive gift-ready. If you’d like to include a personal note or custom wrapping, simply email us at satinera23@gmail.com.
Do you offer discounts or bulk order options? Yes. If you are interested in placing a bulk order (for gifting, events, or retail), please contact us at satinera23@gmail.com and we’d be happy to assist.